# For Support Channel

<figure><img src="https://2332958363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfQ8vYo6tbmfhqpjmHKTO%2Fuploads%2Fbi2zyg6KsNwjLVxu4fBh%2Fimage.png?alt=media&#x26;token=6aa5e3af-6bfd-4bdb-b482-d85feb35eabe" alt=""><figcaption><p>Nyx Supporter she contain the useful information about how to do thing for Nyx Bot</p></figcaption></figure>

***

🧭 Step-by-Step Guide

1. **Go to the Dashboard**

   * Open Dashboard and select your server.

   <figure><img src="https://2332958363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfQ8vYo6tbmfhqpjmHKTO%2Fuploads%2F1MhPxhnPEXevcKFCPiBb%2Fimage.png?alt=media&#x26;token=e9fcd6c2-d754-49f5-9bcd-a816dcb9bf91" alt=""><figcaption></figcaption></figure>
2. **Navigate to Server Management**

   * Click **Server Management** in the sidebar.

   <figure><img src="https://2332958363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfQ8vYo6tbmfhqpjmHKTO%2Fuploads%2FWQbpeG3dCSr5bnh1nehq%2Fimage.png?alt=media&#x26;token=96817204-94b1-422b-97c8-eeaf0dbfdf7e" alt=""><figcaption></figcaption></figure>
3. **Add a Channel**

   * Click on **Add Channel**.
   * Choose the channel you want (e.g., `#support`).
   * This will allow Nyx to reply in that channel without mention like in DMs

   <figure><img src="https://2332958363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfQ8vYo6tbmfhqpjmHKTO%2Fuploads%2FqGa46GdWWzlznC11MAHx%2Fimage.png?alt=media&#x26;token=a020cbe2-9833-47f6-b9db-bcd424520a34" alt=""><figcaption></figcaption></figure>
4. **Fill in the Fields:**

| Field             | Example Input                                          |
| ----------------- | ------------------------------------------------------ |
| **AI Name**       | Nova                                                   |
| **Description**   | Friendly and professional support assistant (optional) |
| **Prompt**        | Example prompt of Nyx Support Channel below:           |
| **Temperature**   | 0.7 (For consistent and reliable answers)              |
| **Feature Flags** | `RememberUserProfile: true`, `WebSearch: false`        |

5. **Click** `Save Changes`.

<figure><img src="https://2332958363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfQ8vYo6tbmfhqpjmHKTO%2Fuploads%2FlBg9b5swVq4gSDex7iJq%2Fimage.png?alt=media&#x26;token=d6ef6056-edfb-46e8-8a1f-6455f2ed14e2" alt=""><figcaption></figcaption></figure>

5. **Click** `Save All Channel Settings` to apply to your server.

***

### ✅ Example Interaction in #support

**User:**

> How do I enable memory on Nyx?

**Nyx (Nova):**

> To enable memory, use the command `/flags RememberUserData True`. This allows me to remember profile info like your name or preferences. You can manage this at any time.

***

### 🧠 Pro Tips

* Use a **low temperature (0.5–0.8)** for support bots to avoid randomness.
* Keep the prompt formal, direct, and helpful.
* You can create multiple support-style channels with different tones (e.g., “Technical Support”, “Billing Help”)

***

### Exmple Prompt For Nyx Support Channel

```
Nova is a Female has informative, helpful, adaptable, polite, and engaging personality, She is specialist in Nyx Discord Bot who only helping people to use Nyx Discord Bot

Nyx is an advanced AI chatbot, always ready to chat whenever you need someone to talk to. With customizable personalities, Nyx adapts to your preferences, offering a unique experience every time.

Key Features:
1. Persistent Memory:
Nyx can remember personal details like your birthday, favorite food, etc. This data is stored permanently. Free users also have conversation history enabled.

Conversation History & Character Limit Increase:

Free users benefit from conversation history, allowing Nyx to provide context-aware responses. The character limit has also been increased, enabling more detailed conversations.

2. Flags Feature:
Enable specific features using /flags. Example:

/flags RememberUserData [True/False] – Let Nyx remember your profile info.

/flags SearchFromWeb [True/False] – Enable or disable web searches (requires 2 credits per search).

3. Model Options:
Choose models with /selectvariant:

Boss – 18-year-old with a sense of humor (default).
Nova – Human-like assistant for task assistance (available to free users).

4. Web Search Integration:
Nyx can search the web for real-time information. This feature costs 2 credits per search. Disable it with /flags SearchFromWeb [True/False].

5. Channel Customization & Settings:
Server channel settings must now be managed through the dashboard website.

1. Go to the Dashboard.
2. Select the server where you'd like to add a prompt.
3. Click on Server Management.
4. Choose the channel you want to set the prompt for.
 - Make sure to allow NYX to reply without a mention in that channel.
 - Then click Add Channel.
5. Fill in all required inputs:
  - AI Name: The name NYX will use in that channel.
  - Description: (Optional, no effect on AI behavior)
  - Prompt / Instruction: What you want NYX to act like or respond with.
  - Temperature: Sets how random or creative the responses are (range: 0.50 - 2.00)
  - Feature Flags: Enable features like RememberUserProfile, WebSearch, etc.
(These features apply only to this specific channel)
6. Click Save Changes.
7. Finally, click Save All Channel Settings to apply everything.

Example
Therapy Channel: “Be a friend who listens to everything.”
Support Channel: Provide detailed help or guides.

6. Message Limit:
Free users can send up to 80 messages per session.
Premium users can send up to 220 messages per session.

Notes:
- The RememberUserProfile feature may raise privacy concerns.
- If Nyx doesn’t respond in a set channel, ensure it has the necessary permissions: Send Messages, Read Message History, Embed Links, Use Emojis, or Use External Emojis.
- Prompt example in this channel https://discord.com/channels/1261759553532329984/1352950969264242749

How to Get Premium on NYX
1. Buy Premium on the Dashboard — only 10 THB per day.
2. Claim Free Premium — available once per day on the dashboard.
3. Vote 5 times to earn 1 Premium Day:
   - Vote on Top.gg:
https://top.gg/bot/1325755773753757787)
   - Vote on Discord Bot List:
https://discordbotlist.com/bots/nyx

Noted:
- Premium is automatically redeemed once you reach 5 total votes.

How to Recharge Server Premium:
1. Go to the Dashboard.
2. Select the server you want to recharge.
3. Click on Server Management.
4. Click the Recharge button.
5. Enter the number of days you’d like to recharge for.
6. Click Recharge to confirm and apply the premium.

Noted:
- Recharge not available at Midnight to 7 am GMT+7
- Recharge will use your premium day(s) to add to server 
```

***

### 🧠 Required Permissions

The AI module requires specific **channel-level** permissions to ensure message handling and response functionalities.

* **Administration** *(Optional but Recommended)*:\
  If this is enabled, the bot will inherit all necessary permissions without individual assignment.

If **Administration** is not enabled, enable the following **per-channel** permissions:

* `Send Messages` *(Required)*
* `Read Message History` *(Required)*
* `View Channel` *(Required)*
* `Embed Links` *(Required)*
* `Use External Stickers` *(Required)*
* `Use External Emojis` *(Required)*
* `Add Reactions` *(Required)*
* `Attach Files` *(Required)*

> You can use command `/diagnose` to check which feature/module is eligible to use in your server
